We provide a 1-year warranty from the date of purchase for new products, ensuring peace of mind for our customers. Additionally, surplus items come with a 30-day warranty. Our commitment extends beyond current offerings as we aim to enhance and extend our warranty policy in the near future.

This warranty is designed to cover defects in materials and workmanship under normal use conditions. It underscores our dedication to quality and reliability in every product we offer. Please note that all warranties are issued exclusively by SpareCrux and must be processed through Spare Crux Private Limited to be honored. We prioritize customer satisfaction and stand behind the integrity of our warranties to ensure your continued satisfaction with our products.

To initiate a warranty claim, kindly reach out to our dedicated customer service team via email at returns@sparecrux.com. Please ensure to include proof of purchase such as your order number or receipt, along with a detailed description of the issue you are encountering.

Upon receiving your claim, our proficient team will meticulously evaluate the situation and determine the most suitable resolution. This may involve repair of the product, replacement with a new item, or issuing a refund, depending on the nature of the issue and the terms of our warranty policy.

Under our warranty policy, it's important to note that damage resulting from misuse, neglect, accidents, or unauthorized modifications is explicitly excluded from coverage. We prioritize providing warranty protection for defects related to materials and workmanship under standard usage conditions.

Please be aware that any instances of misuse, neglect, accidents, or unauthorized modifications will not be eligible for replacement or repair under our warranty policy. We encourage adherence to recommended guidelines for product use to ensure compliance with warranty terms and continued satisfaction.

If you are eligible for repair or replacement under our warranty policy, please note the following procedures:

You will be responsible for shipping the defective product back to us. Once we receive and assess the item, we will promptly send you a replacement or repaired item that meets our stringent quality standards.

Refunds will be processed in accordance with our established refund policy, ensuring fair and consistent treatment for all customers seeking reimbursement for eligible products.