Certainly! You can place your purchase order through email at orders@sparecrux.com. Just send your order to this email address, and our team will handle it promptly. Please note that we are currently accepting orders exclusively through our official platform and via email. Please refrain from placing orders through any other methods.

SpareCrux is committed to assisting with cancellations whenever possible, though any applicable charges will be the responsibility of the customer. Please note that if products are on backorder, cancellation may not be feasible due to the advanced processing stage. We appreciate your understanding and cooperation in these matters.

We look forward to hearing from you! Feel free to reach out with any questions, concerns, or feedback. We aim to respond promptly within 48 hours. Please be aware that messages sent on Saturdays will receive a reply by the following Monday, although often sooner.

Certainly! We do accept wire transfers. To place an order with us, please contact us at orders@sparecrux.com. We will provide you with a proforma invoice for your purchase.

We ship to almost every country around the globe, ensuring worldwide coverage for our customers. Whether you're in North America, Europe, Asia, or elsewhere, we strive to deliver to your location promptly and efficiently. If you have any questions about shipping to your specific region or need assistance with your order, please don't hesitate to reach out to our dedicated customer service team. We're here to ensure your shipping experience is smooth and hassle-free.

Standard shipping usually arrives within a timeframe of 5 to 7 days. For those needing quicker delivery, next-day shipping is an option for all domestic orders, but at an additional charge. Shipping times for international orders depend on the specific products ordered and the destination. Should you require expedited delivery, you have the option to accelerate your shipment for an additional fee by reaching out to us via email prior to placing your order. This ensures your goods reach you in the most timely manner possible.

Items must be returned within 30 days of receiving your order in the same condition as received, unused, and with all original packaging intact. Please obtain approval from our team prior to returning by emailing us at returns@sparecrux.com.

Refunds are typically processed within 10-12 days from the date we receive the item(s) and complete testing at our end. During this time, we ensure that the returned items meet our quality standards and are in the condition as described. Once approved, you will receive confirmation of your refund via email. Should you have any questions about the status of your refund, feel free to contact our customer service team for assistance.